Experience
My career has progressed from frontline engineering into renewable-energy design, business systems and operational improvement. Each role has given me a different perspective on how businesses operate and how processes, systems and people need to work together.
5+
Years of experience
Across engineering systems & project work
100+
Employees trained
Delivered tailored training across all departments
2,200+
Jobs created
Within the first two months of SIMPRO live
30+
Operational forms
Designed to capture data and improve workflows
MY CAREER JOURNEY
Current Role
Previous Role
Earlier Role
JUL 2026 - PRESENT
JAN 2022 - JUL 2026
JUL 2020 - JAN 2022
JUN 2016 - JUL 2020
Business Systems & Operational Efficiency Lead
Wall-lag (Wales) Ltd
Responsible for documenting, creating and improving business processes, managing core business systems and helping ensure compliance with technical and industry requirements. I act as the business’s internal lead for SIMPRO and provide support across different departments and levels of management.
Key responsibilities
- Documenting, designing and improving business processes
- Managing, maintaining and optimizing SIMPRO
- Troubleshooting system and workflow issues
- Developing internal applications and business tools
- Creating system training resources
- Delivering staff training
- Supporting MCS and RECC compliance
- Gathering requirements from employees and stakeholders
- Producing reports and operational dashboards
- Supporting senior and middle management with system and process issues
Renewable Surveyor
Wall-lag (Wales) Ltd
I led the retail renewable-energy customer journey, taking responsibility for more than 100 customer projects. I managed the process from initial enquiry through to survey, design, quotation, specification, installation coordination and handover.
Key responsibilities
- Managed the full customer journey for more than 100 projects
- Completed property surveys and technical assessments
- Designed air-source heat-pump systems
- Designed solar PV and battery-storage systems
- Produced quotations and technical specifications
- Supported technical and regulatory compliance
- Coordinated installations, suppliers and contractors
- Created customer documentation and handover processes
- Built Excel pricing and quotation tools
- Developed heat-loss calculation tools
- Created the retail customer journey and operational processes from scratch
- Led the day-to-day technical implementation of SIMPRO from December 2025
Heating Engineer
Wall-lag (Wales) Ltd
After completing my apprenticeship, I progressed into a heating-engineer role specializing in renewable and oil-fired heating systems. challenges faced by engineers working in the field.
Key responsibilities
- Installing air-source heat-pump systems
- Working with oil-fired heating systems
- Completing heating-system installations
- Diagnosing technical issues
- Working safely within occupied properties
- Coordinating with customers, supervisors and other trades
- Applying technical drawings and specifications onsite
Apprentice Plumber
Wall-lag (Wales) Ltd
I joined Wall-Lag directly after leaving school and completed my plumbing and heating apprenticeship. This role gave me the practical foundation that continues to support my work in business systems, compliance and operational improvement.
Key responsibilities
- Completed an NVQ in Plumbing and Heating
- Developed practical plumbing and heating skills
- Gained experience working onsite and in customers’ homes
- Learned how construction and maintenance work is delivered in practice
- Developed communication, teamwork and problem-solving skills
Cross-Functional Experience
Worked across technical, operational, commercial and management areas.
Systems Implementation
Led the technical implementation of SIMPRO across the entire business.
Process Improvement
Created workflows, processes and systems from the ground up.
Training & Enablement
Delivered 40+ training sessions to 100+ employees.
Compliance Focused
Strong understanding of MCS, RECC and technical requirements.
Technical Problem Solver
Use data, systems and technology to solve complex problems
Want to see the results of my work?
Explore my projects to see the systems, tools and solutions i've built and implemented.
View My Projects ->